Pay as you Go
If you feel that you would rather only pay for IT Support service when you need
it CyberTrak can provide this for you too, this is aimed at businesses and organisations
that do not need support on a day to day basis, although our SLA’s for Pay
as you Go are the same as fixed fee IT Support and Maintenance.
We have found that our Pay as you Go service has worked well in the past when no
relationship has existed with a new client.
Support
You will receive all IT Support as normal but only pay for what you use, using remote
support tools we have found that 95% of IT issues are resolved over the telephone.
Pricing
We believe that you should be charged fairly, that’s why with Pay as you Go, we
charge you based on the size of your company and we also have a “No Fix No Fee”
policy.
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1 - 9
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Email and Telephone
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£10
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Remote
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£10
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Onsite
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£25
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10 - 49
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Email and Telephone
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£15
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Remote
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£15
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Onsite
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£45
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50+
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Email and Telephone
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£20
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Remote
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£20
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Onsite
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£60
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(Note 1: For companies outside of Brighton and Hove but within Sussex there is a £15
call out charge for onsite support).
(Note 2: For public sector pricing please contact us).
Service Level Agreement (SLA)
Our SLA is your guarantee to making sure that your business has minimal down time,
in the event of an issue.
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Critical Issues
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Email and Telephone
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Major server issues
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30 Minutes
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Remote
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Major server issues
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30 Minutes
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Onsite
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Major server issues when cannot be fixed remotely
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1 Hour
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User Issues
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Email and Telephone
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Individual user issues
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2 Hours
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Remote
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Individual user issues on workstations i.e. no access to Emails
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2 Hours
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Onsite
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Individual user issues when cannot be fixed remotely
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4 Hours
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Admin Issues
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Email and Telephone
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Configuration issues and General Questions and information.
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24 Hours
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Remote
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Configuration issues i.e. additional new users, Server configuration.
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24 Hours
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Onsite
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Installation of new equipment once sourced and delivered.
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48 Hours
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